Terms of Service

Who we are

Skywing Careers Academy is operated by [legal entity name to be supplied] (registration number [registration number to be supplied]), [registered address to be supplied] (“Skywing”, “we”, “us”). By creating an account or buying a service you agree to these terms.

What Skywing provides

Skywing Careers Academy provides cabin-crew career preparation, diagnostics, application support, human mentor support and preparation materials. Current services may include CV Only, Get Invited, Assessment Success and Full Support. Some earlier digital products remain accessible to customers who previously purchased them but are no longer part of the current catalogue.

Skywing is not an airline, recruitment agency or employer.

We do not guarantee an invitation, Assessment Day result, job offer, visa, medical approval or employment outcome.

Service scope

Each service is sold under its own terms version, shown at checkout: CV Only under CV-1, Get Invited under GI-2, Assessment Success under AS-1 and Full Support under FS-1.

CV Only (terms version CV-1): one cabin-crew CV prepared from your intake, with one revision request. The delivery target is 24 to 48 hours after required intake is complete. It does not include mentor support or application management.

Get Invited (terms version GI-2): where purchased under the current GI-2 service contract, the service includes one cabin-crew CV, one professional headline and profile positioning, support for one suitable airline application, dashboard access and human support during the active 7-day support window. The support clock begins only after the required intake is complete.

Assessment Success (terms version AS-1): where purchased under the current AS-1 contract, the service includes a 21-day active support window, two 20-minute live simulation and pressure-test sessions, stage-specific preparation, focused personalized answer and example review, human mentor support and an airline-specific deep-dive guide only where a genuine relevant Skywing guide exists. Where a full guide does not exist, Skywing may use a verified stage brief based on the candidate's actual invitation and current process information. It does not include CV rebuilding or application management.

Full Support (terms version FS-1): where purchased under the current FS-1 contract, the service provides a 30-day base journey with application-stage support, up to three standard applications across up to two target airlines, CV and positioning support, human mentor continuity, up to two relevant real guides, three 30-minute sessions, and support that can continue after invitation into the applicable selection-preparation stage. A 21-day late-invitation protection applies within the service rules.

The exact inclusions shown on the checkout or product page at the time of purchase form part of your service contract.

Human support, sessions and the Delivery Promise

Human support is available only during the active support window attached to the purchased service. Previous messages remain visible after the window closes, but new support messages may be disabled. Included preparation sessions must be scheduled within the applicable preparation period where reasonably possible. Missed or rescheduled sessions are handled according to the booking details communicated for that session.

Skywing Delivery Promise: if Skywing misses an included deliverable for reasons within our control, we will extend the active support period by the time reasonably needed to complete that deliverable, capped at seven additional active days. This remedy applies only to the included deliverable that Skywing failed to complete. It does not apply to airline response times, recruitment or hiring outcomes, eligibility decisions, visa or medical decisions, or delays caused by missing, late or inaccurate candidate information or documents.

AI-assisted features

Skywing may use an AI assistant to answer routine support questions before a human mentor responds. The assistant is identified as AI and candidates may request human support during an active support window. The AI assistant cannot make airline decisions, guarantee recruitment outcomes, approve refunds or policy exceptions, or independently confirm or change a recruitment stage. Important or sensitive matters may be escalated for human review.

Optional AI-assisted CV analysis is a preparation aid. Its results are indicative, may contain errors, and do not represent any airline's screening system or hiring decision. See the Privacy Policy for how your CV data is handled.

Airline information and guides

Airline requirements and recruitment processes can change. Skywing uses the information available to it and does not claim confidential access to airline scoring systems. If an airline-specific guide is not available, Skywing will not substitute another airline's guide or present invented airline-specific material as verified information.

Purchased or included digital materials are for the purchaser's personal use only and may not be resold, redistributed, publicly shared or copied for commercial use.

Independence and trademarks

Skywing Careers Academy is an independent career-preparation service. It is not affiliated with, endorsed by, sponsored by or partnered with any airline. Emirates, Etihad, Qatar Airways, Riyadh Air, Saudia, flydubai, Air Arabia and all other airline names and logos are trademarks of their respective owners and are used only to identify the airlines candidates apply to. Skywing cannot guarantee interviews or job offers.

Any mention of an airline describes publicly available recruitment information only. It does not imply endorsement, partnership, sponsorship or affiliation, and Skywing does not act for, or have any special access to, any airline.

Accounts and candidate information

Payments

Unless a checkout explicitly says otherwise, purchases are one-time payments. The final price and currency are shown at checkout. Payments are processed by Stripe; Skywing does not store raw card numbers or CVV data.

No outcome guarantee

Skywing can improve preparation and help a candidate present their genuine background clearly, but airline decisions remain outside our control. A rejection or lack of invitation does not by itself prove that Skywing failed to deliver the purchased service.

Liability

To the extent permitted by applicable law, Skywing is not responsible for indirect or consequential losses arising from an airline's decision, recruitment delay, cancellation, visa or medical outcome, or a candidate's failure to attend or complete a recruitment process. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.

Refunds and changes

Refund requests are handled under our Refund Policy and applicable consumer law. We may update these terms as the platform develops; the version applicable to a completed purchase is the version presented at that time unless law requires otherwise.

Personal data

[legal entity name to be supplied] handles your personal data as described in the Privacy Policy and Cookie Policy, in line with applicable data protection law, including the GDPR where it applies, the UAE Federal Decree-Law No. 45 of 2021 and the Saudi Personal Data Protection Law.

Contact

[legal entity name to be supplied], [registered address to be supplied]. Questions about these terms: support@skywing.alaoui.vip.